Agentlo Terms of Service

1.1 Our role on the Agent Platform

Agentlo operates as an intermediary platform only. Each fulfillment agent listed on the platform is an independent third party that contracts directly with you. Agentlo does not manufacture, source, inspect, authenticate, warehouse, import, package, or ship any product. We provide search, price-comparison, an ordering interface, the messaging surface, and payment processing — nothing more.

The product itself is sold by the third-party seller on the underlying marketplace; the agent acts as your buying and shipping representative. Agentlo is not a party to any of those underlying contracts and makes no representations about the third-party seller, the agent, the product, or the shipment.

1.2 Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and capable of entering a binding contract to place orders. You are responsible for the accuracy of the information you provide, including the shipping address, contact details, and any product link or specification you submit. You agree not to use the platform for any unlawful purpose or in any way that could damage, disable, or impair the service.

1.3 Prohibited items & intellectual-property policy

You may not use the Agent Platform to order, request, or arrange shipment of any item that:

• infringes, reproduces, or knowingly imitates any third party's trademarks, copyrights, design rights, trade dress, or other intellectual-property rights.
• is illegal to import, export, sell, or possess in your country, the agent's country, or any country the parcel transits;
• is restricted under applicable customs, tax, sanctions, or export-control law;
• falls into a category we prohibit, including without limitation: weapons and ammunition; explosives; recreational drugs and drug paraphernalia; prescription medication and medical devices that require a prescription; tobacco, vaping products, and alcohol where local law restricts cross-border sale; live animals and animal parts; human remains, body parts, fluids, or other regulated biological material; hazardous materials; adult/sexual content involving minors or non-consenting persons; stolen or fraudulently obtained goods.

Intellectual-property notice. Agentlo respects the rights of third-party brand owners and copyright holders. We will remove search results, refuse orders, cancel pending orders, freeze accounts, and cooperate with brand-protection programs and law-enforcement requests on receipt of a substantiated complaint. If you are a rights holder and believe your rights are being infringed through the platform, contact contact@agentlo.co with the information required by your jurisdiction's notice-and-takedown regime (in the United States, the DMCA; in the EU, the Digital Services Act).

By placing an order you represent and warrant that the product is lawful for you to import and possess and that the order does not infringe any third-party right. You agree that Agentlo may, at any time and at our sole discretion, refuse, cancel, or hold any order that we reasonably suspect to violate this section, and that in such cases our only obligation is to refund the amount we successfully charge to your payment method (less any fees imposed by upstream parties that we cannot recover).

1.4 Orders, fulfillment, shipping & customs

An order is forwarded to your selected agent at the moment your payment is captured. Stock, prices, lead times, packaging, shipping options, taxes, and customs treatment are all set by the agent and the underlying third-party seller, not by Agentlo. Photos, condition descriptions, sizes, and any other product detail are likewise the responsibility of the agent and the underlying seller; Agentlo does not verify them.

The buyer is the importer of record and is solely responsible for any duties, taxes, customs handling fees, brokerage fees, or returns and disposals that may apply on arrival. If a parcel is held, seized, returned, or destroyed by customs, the agent is not obligated to reship and Agentlo is not obligated to refund.

Shipping times shown on the platform are estimates only. Agentlo and the agent are not liable for delays caused by carriers, customs, weather, strikes, force majeure, or buyer-supplied address errors.

1.5 Pricing, fees & payment

The total a buyer pays at checkout consists of (a) the underlying product price, (b) the agent's service fee and shipping, (c) currency-conversion adjustments and platform processing margins (the platform applies a processing margin on top of the carrier exchange rate), and (d) any add-ons selected at checkout. The total shown at checkout is the total charged.

Payments are processed in EUR. Display in another currency is provided for convenience using daily rates; the EUR figure at checkout governs. Reversals, chargebacks, or payment-processor disputes filed without first attempting to resolve the matter through Agentlo support are a breach of these Terms.

1.6 Cancellations, refunds & disputes

You may request a cancellation at any time before the agent has placed the underlying order on your behalf. Once placed, cancellation depends on the agent's and the underlying seller's policies. Refunds for goods received in defective condition, missing items, or items materially different from the listed description must be requested through Agentlo support within a reasonable time (and in any event within any deadline set by your local consumer-protection law); supporting evidence (photos, video, packaging) is required.

Where a refund is granted, it is paid back via the original payment method or to your Agent wallet at our discretion, less any non-recoverable upstream fees. Boost charges, insurance add-ons, and similar one-time fees are non-refundable except where required by law.

1.7 Limitation of liability

To the maximum extent permitted by law, the Agent Platform is provided on an "as is" and "as available" basis. Agentlo disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, accuracy of product descriptions, and satisfactory quality. Agentlo disclaims all liability for product quality, authenticity, accuracy of description, intellectual-property claims, agent performance, customs treatment, lost or damaged shipments, and any direct, indirect, incidental, consequential, or punitive damages arising out of an Agent order.

Our maximum aggregate liability for any claim arising from a single Agent order is limited to the platform processing margin we collected on that order. Nothing in these Terms limits liability that cannot be limited under the applicable consumer-protection law of the buyer's country of residence.

1.8 Other Agent terms

The text below is the prior /terms page content the team has previously published. Where it conflicts with §1.1–1.7 above, the sections above control.

2.1 Our role on the marketplace

The Agentlo Marketplace is a peer-to-peer venue. Every Marketplace sale is strictly between two peers — the independent buyer and the independent seller. Agentlo is not a party to any of these sales. We do not own, inspect, authenticate, warehouse, or warrant any item listed on the Marketplace, and we make no representations about a seller's identity, reliability, or the quality of their goods.

What we do provide is the platform that makes the transaction easier for the two peers, plus a few safety nets on top of it:

• Listing, search, and messaging tools so buyer and seller can find each other and communicate;
• An offer / Buy Now / checkout flow that turns an agreement between the peers into a structured transaction;
• Escrow — buyer funds are held by Agentlo until the buyer confirms delivery (or the auto-release window elapses), so neither party has to trust the other up-front;
• Shipping evidence tools — sellers can upload packing proof, shipping proof, and shipping-receipt photos or videos through the platform to back up their fulfillment;
• A dispute review process for cases where the buyer believes the item was not as described or never arrived.

Outside of those services, the transaction itself — including the condition of the item, communication, the contract of sale, and any consumer-protection rights that apply between buyer and seller — is between the two peers. The detailed agreement that governs each Marketplace transaction lives in the Buyer – Seller Agreement.

2.2 Accounts & seller eligibility

You must be at least 18 years old, capable of entering into a contract, and provide accurate registration details. Buying on the Marketplace requires a free Agentlo account.

Selling on the Marketplace is gated. Anyone who wants to list items must first submit a Seller Application from the Sell page. Approval is at our sole discretion and we may approve, decline, or revoke seller status at any time. Approved sellers are also bound by the Seller Terms in addition to these Terms.

2.3 Listings, prohibited items & IP policy

Sellers create listings that begin in a pending state and only become live after we approve them. We may decline, edit, pause, or remove any listing at any time without notice if we believe it violates these Terms, the law, the rights of any third party, or the platform's safety norms.

Strictly prohibited — zero tolerance:

• Counterfeit, replica, or imitation goods of any kind, including products that reproduce or knowingly imitate a third party's trademarks, logos, trade dress, brand names, distinctive design elements, or other indicators of origin. The first listing that violates this clause is removed and the seller's role is reviewed; a second is grounds for permanent ban and forfeiture of any pending payouts.
• Items that infringe a third party's copyright, including but not limited to unauthorized reproductions of artwork, prints, photographs, software, music, video, or printed material; bootleg recordings; pirated software and game keys; emulator firmware loaded with copyrighted ROMs; "fan made" merchandise that reproduces copyrighted characters or scripts without licence.
• Items that infringe design rights, patents, or trade secrets of a third party.
• Stolen goods or any item whose chain of ownership the seller cannot lawfully establish.

Other prohibited categories include but are not limited to: weapons, ammunition, explosives, and parts thereof; recreational drugs and drug paraphernalia; prescription medication and medical devices that require a prescription; tobacco, vaping products, and alcohol where local law restricts sale; hazardous materials; live animals and animal parts; human remains, body parts, fluids, or regulated biological material; adult/sexual content; gift cards; financial instruments; any item whose sale to or by you is illegal in the seller's jurisdiction, the buyer's jurisdiction, or any country the parcel transits.

Seller representations on every listing

By publishing a listing the seller represents and warrants that:

• the seller holds clear, lawful title to the item and has the unrestricted right to sell it;
• the item is genuine and authentic and is not counterfeit, replica, or knock-off;
• the item, the listing's text, and the listing's photos do not infringe any third party's trademark, copyright, design right, patent, trade secret, publicity right, or any other intellectual-property right;
• the seller has the right to use every photo and every description contained in the listing (or that they have created the photos and descriptions themselves);
• the listing's title, description, condition rating, brand, size, and inclusions accurately and honestly describe the item; and
• selling the item is lawful in both the seller's and the buyer's jurisdiction.

Notice-and-takedown for rights holders

Agentlo is committed to responding promptly to substantiated infringement complaints. Rights holders (or their authorized agents) may submit a notice to contact@agentlo.co. Notices should identify the rights holder, the specific intellectual-property right alleged to be infringed, the listing(s) at issue, and a statement under penalty of perjury that the complainant has a good-faith belief that the use is not authorized. We will action complete notices that comply with applicable law (including the U.S. DMCA and the EU Digital Services Act) without unnecessary delay. Repeat infringers are permanently removed from the platform.

2.4 Offers, Buy Now, and the 8-hour pay window

Buyers may purchase a listing at the asking price (Buy Now) or send the seller an offer at a different price. Sellers can accept, decline, or ignore an offer. A buyer can recall an offer at any time before it is paid for.

Once an offer is accepted, the buyer has 8 hours to complete payment at checkout. If payment is not completed within that window the offer expires and the listing returns to active status; the seller is free to accept other offers and the buyer is free to send a new one.

While an offer is in the accepted state for a listing, no new offers can be placed on that listing by other buyers. Buy Now creates an auto-accepted offer and proceeds straight to checkout.

2.5 Fees & boosts

A platform fee, currently 5% of the offer amount, is added to the buyer's checkout total. Sellers are not separately charged this fee — the seller's payout is the offer amount plus the shipping the seller set on the listing. The fee may change from time to time; the rate displayed on the checkout page at the time of purchase is the rate that applies to that order.

Sellers may optionally boost a listing for a one-time fee (currently €5 for 7 days). Boosting gives a listing additional placement in marketplace surfaces (e.g. the Trending Now section). Boosting is not refundable once a listing has been published. Boost does not guarantee a sale, response, or any specific level of exposure.

2.6 Checkout, escrow & payouts

All Marketplace payments are denominated in EUR and processed through our payment provider. When the buyer completes payment, the funds are held in escrow by Agentlo. The seller is not paid out at this point.

Funds are released from escrow to the seller's Agentlo wallet under one of three triggers: (a) the buyer manually clicks Confirm Received; (b) 14 days have passed since the seller first added a real tracking number, with no dispute filed; or (c) a buyer dispute is reviewed by Agentlo and closed in the seller's favor.

Wallet balances may be withdrawn or used to fund other Marketplace purchases, subject to the wallet's own terms and to any anti-fraud holds we may apply.

2.7 Shipping, tracking & proofs

The seller is responsible for shipping every paid order to the address provided at checkout. Sellers should ship promptly and add a real, scannable tracking number to the order through the Manage Listing page.

Once a tracking number is saved, it is locked from further edits by the seller. Only Agentlo support can correct a mistakenly entered number. Adding fake or recycled tracking numbers is grounds for immediate account suspension and forfeiture of the payout.

Sellers may also upload packing proof (up to 4 files), shipping proof (up to 4 files), and shipping receipt proof (up to 2 files). These are not required to receive payment, but they significantly improve the seller's position if a buyer later disputes the order.

2.8 Confirming delivery & the 14-day auto-release

The buyer can confirm delivery at any time after receiving the item. Doing so releases the seller's payout from escrow immediately.

If the buyer does nothing, the payout is automatically released to the seller 14 days after the seller first added a tracking number. Buyers who believe the item never arrived, was significantly different from the listing, or was damaged in transit must file an order report before this 14-day window elapses (see 2.9).

2.9 Disputes, reports & blocks

Two report mechanisms exist:

• Chat-level "Report and Block" — permanently ends every interaction between you and the other user across the entire Marketplace. Both parties become unable to message, place offers on, or buy/sell from each other on any listing, present or future. Use this for harassment, scams, or anyone you simply do not want to deal with again.
• Order-level "Report Order" — opens a formal dispute that Agentlo reviews. The chat thread stays open so buyer and seller can still message; escrow is held until resolution. Possible outcomes are closed (dispute denied; payout released to seller) or accepted (dispute upheld; full refund to buyer; seller payout cancelled). Agentlo's decision in a dispute is final.

Reports must be filed in good faith and supported by accurate information. Filing a fraudulent or repeated bad-faith report is grounds for account suspension.

2.10 Refunds & cancellations

Before payment is completed, the buyer may recall an offer or simply not pay; no charges are incurred. Once payment is completed, the order can only be reversed through the dispute process described in 2.9. Sellers cannot unilaterally cancel a paid order.

If a dispute is upheld, the buyer is refunded the full amount they paid (item price plus shipping plus platform fee) and the seller's payout is cancelled. The platform fee is refunded to the buyer in this scenario; we do not retain it on disputes that are decided for the buyer.

2.11 Currency

All Marketplace listings, offers, fees, and payouts are denominated in EUR. The interface may display prices in your selected display currency (e.g. SEK, USD, GBP) using the platform's daily rates, but the EUR amount shown at checkout is the amount that will be charged. Conversion to your card's currency is performed by your bank, not by Agentlo, and may differ slightly from the displayed rate.

2.12 Data & privacy

To operate the Marketplace we store: account profile data, listings and their photos, offers and their statuses, chat messages and any media attached, order data including the buyer's shipping address, payout records, and dispute records. Sellers receive the buyer's shipping address only after payment is completed and only for the purpose of shipping the order.

For full details about how we collect, store, and use personal information, see our Privacy Policy.

2.13 Representations & warranties

By using the Marketplace each user represents and warrants that:

• they have full legal capacity to enter into a binding contract;
• their use of the Marketplace will at all times comply with applicable law and these Terms;
• any content they submit (listings, photos, descriptions, messages, profile information) is owned by them or used with the rights holder's permission and does not infringe any third party's trademark, copyright, design right, patent, trade secret, publicity right, or other intellectual-property or proprietary right;
• any item they list or sell is genuine, lawfully owned, accurately described, and lawful to sell and ship to the buyer's destination;
• they will not transmit material that is defamatory, deceptive, fraudulent, malicious, or that solicits unlawful activity;
• they will not introduce viruses, scraping tools, or any code intended to interfere with the platform's normal operation; and
• their information (including identity, age, country, and tax-residency representations) is accurate.

By granting Agentlo a licence to host their content, users agree that Agentlo may store, copy, transmit, display, reproduce, adapt (technically), and distribute the content on the platform and in related communications (notification emails, search indexes, etc.) for the limited purpose of operating, promoting, and improving the platform. This licence is non-exclusive, royalty-free, sub-licensable to our service providers, and worldwide, and continues for as long as the content remains on the platform.

2.14 Indemnity

You agree to defend, indemnify, and hold harmless Agentlo, its affiliates, and their respective directors, officers, employees, agents, contractors, and licensors from and against any and all claims, demands, suits, proceedings, losses, damages, liabilities, settlements, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your breach of any representation or warranty in §2.3 or §2.13;
• any infringement or alleged infringement of a third party's intellectual-property rights, publicity rights, or privacy rights by content you submit or items you list or buy;
• any item you list, sell, ship, or buy through the Marketplace, including but not limited to product-liability claims, customs and import claims, and tax claims;
• any conduct on or off the platform between you and another user that gives rise to a claim against Agentlo;
• your breach of these Terms, the Seller Terms, the Buyer–Seller Agreement, or applicable law.

Agentlo reserves the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defence.

2.15 Liability disclaimer

The Marketplace is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Agentlo disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, accuracy of listings, satisfactory quality, and uninterrupted or error-free operation. Agentlo disclaims all liability arising out of marketplace listings, offers, payments, shipments, returns, disputes, or any direct or indirect dealings between buyers and sellers, including without limitation: items lost or damaged in transit; inaccurate seller descriptions; counterfeit, infringing, or unauthentic items; non-delivery; the conduct of any user; tax, customs, or regulatory consequences of a transaction; and any loss arising from a side-channel deal (see Buyer–Seller Agreement §10).

Our maximum aggregate liability for any claim arising from a single Marketplace transaction is limited to the platform fees we collected on that transaction. Nothing in these Terms limits liability that cannot be limited under the applicable consumer-protection law of the user's country of residence.

2.16 Suspension & termination

We may suspend or terminate any account at any time, with or without notice, for breach of these Terms, suspected fraud, abusive behaviour toward other users or staff, repeated dispute losses, listing counterfeit or infringing items, repeat IP-takedown notices, fake-tracking violations, off-platform deal solicitation, or any conduct we judge harmful to the Marketplace. Sellers whose accounts are suspended forfeit access to the Sell flow; pending listings are removed; active escrows are resolved according to the dispute outcomes already on file; and pending payouts may be held while we investigate.

2.17 Changes to these terms

We may update these Terms (including the platform fee percentage and the boost price) from time to time. Material changes will be announced on the platform. Continued use of the Marketplace after changes take effect constitutes acceptance of the updated Terms.

2.18 Contact

Questions about these Terms can be sent to support@agentlo.co. Intellectual-property complaints go to contact@agentlo.co. Sellers should also review the Seller Terms for the additional obligations that apply once you've been approved as a seller, and the Buyer–Seller Agreement for the contract that governs each individual transaction.