Terms of Service

AGENTLO.CO

Last Updated: January 2, 2025

These Terms of Service (the \”Terms\”) govern your access to and use of the Agentlo.co platform (\”Platform\”, \”Service\”, \”we\”, \”us\”, or \”our\”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1. PLATFORM OVERVIEW AND SERVICE DESCRIPTION

a. Nature of Service: Agentlo operates exclusively as a digital intermediary platform connecting users (\”Users\”, \”Clients\”, or \”you\”) with independent third-party fulfillment agents (\”Agents\”). The Platform provides technology infrastructure to facilitate communication, order placement, and payment processing between Users and Agents.

b. No Direct Fulfillment: Agentlo does NOT manufacture, source, purchase, warehouse, inspect, package, or ship any products. We do not provide fulfillment services directly. All physical product handling, quality control, purchasing, storage, and shipping services are performed exclusively by independent third-party Agents selected by Users.

c. Agent Independence: All Agents operating on the Platform are independent contractors. Agentlo does not employ, supervise, direct, or control Agents. Each Agent operates their own independent fulfillment business and is solely responsible for their service quality, performance, and compliance with applicable laws.

d. User Responsibility for Agent Selection: Users are solely responsible for selecting, evaluating, and engaging with Agents. Agentlo does not endorse, recommend, guarantee, or warrant the performance, reliability, or suitability of any Agent on the Platform.

2. USER OBLIGATIONS AND RESPONSIBILITIES

a. Compliance with Laws: You agree to comply with all applicable local, national, and international laws, regulations, and rules governing your use of the Platform, including but not limited to import/export laws, customs regulations, intellectual property laws, and consumer protection laws.

b. Intellectual Property Compliance: You represent and warrant that all products you order through the Platform do not infringe upon any intellectual property rights, including trademarks, copyrights, patents, or trade secrets of any third party. You acknowledge that replica, counterfeit, or unauthorized products may violate intellectual property laws in your jurisdiction and other jurisdictions.

c. Accurate Information: You agree to provide accurate, current, and complete information during registration and order placement, and to update such information promptly if it changes.

d. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Agentlo immediately of any unauthorized use of your account.

e. Prohibited Uses: You agree not to use the Platform for any illegal, fraudulent, or unauthorized purposes, including but not limited to ordering prohibited items, circumventing customs regulations, or engaging in money laundering.

3. QUALITY CONTROL AND INSPECTION PERIOD

a. Three-Day QC Period: Upon notification that products have been received by the Agent from the marketplace seller, Users have a three (3) calendar day period (\”QC Period\”) to review quality control photos and/or videos provided by the Agent and decide whether to accept or reject the products.

b. QC Material Provision: Agents are expected to provide QC photos and/or videos according to their service policies. The quality, completeness, and timing of QC materials are the responsibility of the selected Agent. Agentlo does not guarantee the quality, accuracy, or timeliness of QC materials provided by Agents.

c. Acceptance or Rejection: During the QC Period, Users must either: (i) accept the products, authorizing the Agent to proceed with international shipping, or (ii) reject the products with specific reasons documented through the Platform. Failure to respond within the QC Period constitutes automatic acceptance of the products.

d. Rejection Consequences: If products are rejected during the QC Period, the handling of rejected products (including return to seller, disposal, or alternative resolution) is subject to the Agent\’s policies and may incur additional fees. Refund eligibility and amounts are determined by the Agent\’s policies and the marketplace seller\’s return policy.

e. No Returns After International Shipping: ONCE PRODUCTS HAVE BEEN SHIPPED INTERNATIONALLY (i.e., after the QC Period and User acceptance), NO RETURNS, REFUNDS, OR EXCHANGES WILL BE ACCEPTED FOR ANY REASON, INCLUDING BUT NOT LIMITED TO PRODUCT DEFECTS, DESCRIPTION INACCURACY, SIZE OR FIT ISSUES, CHANGE OF MIND, OR DISSATISFACTION. THIS POLICY IS ABSOLUTE AND WITHOUT EXCEPTION.

4. DISCLAIMERS AND LIMITATIONS OF LIABILITY

4.1 Platform Provided \”AS IS\”

THE PLATFORM IS PROVIDED ON AN \”AS IS\” AND \”AS AVAILABLE\” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. AGENTLO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

4.2 No Liability for Product Quality

AGENTLO EXPRESSLY DISCLAIMS ALL LIABILITY FOR THE QUALITY, SAFETY, AUTHENTICITY, LEGALITY, ACCURACY OF DESCRIPTION, OR FITNESS FOR PURPOSE OF ANY PRODUCTS ORDERED THROUGH THE PLATFORM. Products are sourced and handled exclusively by third-party marketplace sellers and independent Agents. Agentlo makes no representations or warranties regarding product condition, specifications, materials, performance, or suitability.

4.3 No Liability for Intellectual Property Infringement

AGENTLO BEARS NO RESPONSIBILITY OR LIABILITY FOR PRODUCTS THAT INFRINGE UPON INTELLECTUAL PROPERTY RIGHTS, INCLUDING BUT NOT LIMITED TO TRADEMARK, COPYRIGHT, PATENT, OR DESIGN RIGHTS. Users acknowledge that ordering replica, counterfeit, or unauthorized products may violate intellectual property laws and accept full responsibility for any legal consequences, penalties, seizures, or damages resulting from such orders. Agentlo does not verify the intellectual property status of products and makes no representations regarding their legality or authenticity.

4.4 No Liability for Agent Performance

AGENTLO DISCLAIMS ALL LIABILITY FOR THE ACTS, OMISSIONS, NEGLIGENCE, ERRORS, DELAYS, MISCONDUCT, OR FAILURES OF AGENTS. This includes but is not limited to: (i) failure to purchase products, (ii) purchasing incorrect or defective products, (iii) inadequate or inaccurate QC inspection, (iv) damage during warehousing or handling, (v) shipping delays or failures, (vi) lost or stolen packages, (vii) incorrect customs declarations, (viii) failure to comply with shipping regulations, and (ix) poor customer service or communication.

4.5 No Liability for Marketplace Seller Issues

AGENTLO BEARS NO RESPONSIBILITY FOR ISSUES ARISING FROM THIRD-PARTY MARKETPLACE SELLERS, including but not limited to: (i) false or misleading product descriptions, (ii) defective or damaged products, (iii) failure to ship products to Agents, (iv) shipping counterfeit or unauthorized products, (v) seller fraud or misconduct, and (vi) seller refusal to accept returns or provide refunds.

4.6 No Liability for Customs and Import Issues

AGENTLO DISCLAIMS ALL LIABILITY FOR CUSTOMS-RELATED ISSUES, including but not limited to: (i) customs duties, taxes, or fees, (ii) customs seizure or confiscation of products, (iii) customs delays or inspections, (iv) denial of entry into destination country, (v) destruction of products by customs authorities, and (vi) violations of import/export regulations. Users are solely responsible for understanding and complying with all applicable customs and import laws in their jurisdiction.

4.7 No Liability for Shipping and Delivery

AGENTLO BEARS NO RESPONSIBILITY FOR SHIPPING CARRIER ISSUES, including but not limited to: (i) shipping delays, (ii) lost, stolen, or damaged packages, (iii) incorrect delivery addresses, (iv) failed delivery attempts, (v) carrier negligence or misconduct, and (vi) force majeure events affecting shipping (weather, natural disasters, strikes, etc.).

4.8 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGENTLO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF AGENTLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENTLO\’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF PLATFORM FEES PAID BY YOU TO AGENTLO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

5. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Agentlo, Happyship Fulfillment International Limited, and their respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys\’ fees) arising out of or relating to:

a. Your use or misuse of the Platform;

b. Your violation of these Terms or any applicable law or regulation;

c. Your ordering of products that infringe intellectual property rights or violate any third-party rights;

d. Any disputes between you and Agents, marketplace sellers, or shipping carriers;

e. Any customs violations, import/export violations, or seizures of products;

f. Any product liability claims, personal injury, property damage, or other harm caused by products ordered through the Platform;

g. Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;

h. Any content or information you submit, post, or transmit through the Platform.

6. PAYMENTS, FEES, AND REFUNDS

a. Platform Fees: Users may be charged platform fees, transaction fees, or service fees as disclosed during the order process. All fees are non-refundable unless otherwise expressly stated.

b. Agent Fees: Agents set their own service fees, shipping fees, and other charges. These fees are separate from Agentlo\’s platform fees and are paid directly to Agents. Agentlo is not responsible for Agent fee disputes or refunds.

c. Payment Processing: Payments are processed through third-party payment processors. Agentlo does not store payment card information. You agree to comply with payment processor terms and conditions.

d. Refund Policy: Refunds for product purchases are subject to Agent policies and marketplace seller return policies. Agentlo does not guarantee refunds and is not responsible for processing product refunds. Platform fees are generally non-refundable.

e. Chargebacks: Initiating chargebacks or payment disputes without first attempting to resolve issues through the Platform may result in immediate account suspension or termination.

7. INTELLECTUAL PROPERTY RIGHTS

a. Platform Ownership: The Platform, including all content, features, functionality, software, code, design elements, trademarks, logos, and trade dress, is owned by Agentlo or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws.

b. Limited License: Subject to these Terms, Agentlo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use. This license does not permit you to copy, modify, distribute, sell, or lease any part of the Platform.

c. User Content: You retain ownership of any content you submit to the Platform. However, by submitting content, you grant Agentlo a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with operating and promoting the Platform.

8. PRIVACY AND DATA PROTECTION

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

9. ACCOUNT SUSPENSION AND TERMINATION

a. Termination by User: You may terminate your account at any time by contacting Agentlo. Termination does not relieve you of obligations for pending orders or outstanding fees.

b. Termination by Agentlo: Agentlo reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to: (i) violation of these Terms, (ii) fraudulent or illegal activity, (iii) abuse of the Platform or Agents, (iv) chargebacks or payment disputes, or (v) any conduct that Agentlo deems harmful to the Platform, other Users, Agents, or third parties.

c. Effect of Termination: Upon termination, your right to access and use the Platform immediately ceases. Termination does not affect any rights, obligations, or liabilities that accrued prior to termination.

10. DISPUTE RESOLUTION AND GOVERNING LAW

a. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

b. Jurisdiction: Any dispute arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

c. Informal Resolution: Before initiating formal legal proceedings, parties agree to attempt to resolve disputes informally by contacting Agentlo support with a detailed description of the dispute.

d. Limitation Period: Any claim or cause of action arising out of or relating to these Terms or the Platform must be filed within one (1) year after the claim or cause of action arose, or it shall be forever barred.

11. MODIFICATIONS TO TERMS

Agentlo reserves the right to modify or update these Terms at any time at its sole discretion. Material changes will be communicated through the Platform or via email. Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must discontinue use of the Platform.

12. GENERAL PROVISIONS

a. Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Agentlo regarding the Platform and supersede all prior agreements and understandings.

b. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

c. Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Agentlo\’s failure to enforce any right or provision shall not constitute a waiver of such right or provision.

d. Assignment: You may not assign or transfer these Terms or your rights hereunder without Agentlo\’s prior written consent. Agentlo may assign these Terms without restriction.

e. Force Majeure: Agentlo shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

f. Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.

g. Survival: Provisions that by their nature should survive termination shall survive, including but not limited to disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

13. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms or the Platform, please contact:

Happyship Fulfillment International Limited

Operating as: Agentlo.co

Address: 17/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong

Company Registration Number: 3313693

Email: support@agentlo.co

14. ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OR USING THE AGENTLO PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU ACKNOWLEDGE THAT AGENTLO IS A PLATFORM PROVIDER ONLY AND BEARS NO RESPONSIBILITY FOR PRODUCTS, AGENTS, MARKETPLACE SELLERS, OR SHIPPING CARRIERS. YOU ACCEPT FULL RESPONSIBILITY FOR YOUR ORDERS AND AGREE TO INDEMNIFY AGENTLO AGAINST ALL CLAIMS AND LIABILITIES ARISING FROM YOUR USE OF THE PLATFORM.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.

Agentlo.co is a trademark of Happyship Fulfillment International Limited