Buyer–Seller Agreement

1. Who the parties are

This Agreement is between two independent users of the Agentlo Marketplace:

• The Buyer — the user who places the offer, accepts a counter, or clicks Buy Now and pays at checkout.
• The Seller — the user who created the listing and either accepted the offer or set the listed price the Buyer paid.

Agentlo is not a buyer, seller, agent, broker, distributor, importer, or fulfillment partner in this Agreement. Agentlo's role is described in §2.

2. Agentlo's role & safety nets

Agentlo provides the platform on which Buyer and Seller find each other and transact. The platform exists to make the transaction easier and safer for the two peers; it does not change the fact that the contract of sale is between them.

The safety nets we provide are:

• Escrow. When the Buyer pays, the funds are held by Agentlo. The Seller is not paid out at the moment of payment. Funds are released only after the Buyer confirms delivery, after the auto-release window elapses, or after a dispute is closed in the Seller's favor (see §8 and §9).
• Shipping-evidence tools. Through the Manage Listing page, the Seller can upload up to 4 packing photos or videos, 4 shipping photos or videos, and 2 receipt photos. These act as evidence in any later dispute. They do not replace the Seller's obligation to actually ship the item.
• Tracking lock. Once a tracking number is saved on the order, only Agentlo support can change it. This prevents either side from rewriting fulfillment history mid-transaction.
• Dispute review. If the Buyer believes the item was not as described, never arrived, or arrived damaged, they can file an order report. Agentlo reviews the listing, the chat history, the tracking record, the shipping proofs, and any evidence the Buyer submits, and decides the outcome (see §9).
• Communication channel. The Agentlo inbox is the canonical channel for everything related to the order. Both parties agree to use it as the record of communication.

3. Formation of the contract

The contract is formed at the moment the Buyer's payment is successfully processed for an offer the Seller has accepted (or for a Buy Now purchase, which auto-accepts an offer at the listed price). Before that moment either side may walk away: the Buyer can recall a pending or accepted offer, the Seller can decline a pending offer, and either side can simply choose not to send or accept further offers.

An accepted offer must be paid within 8 hours. If the Buyer does not pay within that window the offer expires and the listing returns to active status; no contract is formed and no charges are made.

4. The item, the listing, and seller warranties

The Seller warrants to the Buyer that:

• the Seller owns the item or otherwise has the legal right to sell it;
• the listing's title, description, photos, condition rating, brand, size, and any inclusions accurately and honestly describe the item being sold;
• the item is not counterfeit, replica, or otherwise infringing on a third party's intellectual property; and
• selling the item is lawful in both the Seller's and the Buyer's jurisdiction.

If the item differs significantly from the listing — wrong size, wrong colourway, undisclosed damage, etc. — the Buyer is entitled to file a dispute (see §9).

5. Price & payment (escrow)

The Buyer pays the agreed offer amount, plus the shipping price the Seller set on the listing, plus the platform fee shown at checkout. The platform fee is paid to Agentlo for operating the platform, escrow service, and dispute process; it is not part of the Seller's payout.

The Buyer's payment is denominated and settled in EUR. The interface may display the total in another currency for the Buyer's convenience; the EUR figure shown at checkout is the figure that is charged.

6. Shipping, tracking & proof of fulfillment

The Seller agrees to ship the item to the address the Buyer provided at checkout, using a tracked carrier, within a reasonable time and in any case no later than 5 business days after payment unless agreed otherwise in chat.

The Seller agrees to enter the real, scannable tracking number through the Manage Listing page. Adding a fake or recycled tracking number is a material breach of this Agreement and grounds for the dispute to be decided for the Buyer with full refund.

The Seller may, and is encouraged to, upload packing proof, shipping proof, and shipping-receipt photos or videos through the platform. These are not strictly required for payout, but they significantly improve the Seller's position in any later dispute.

7. Delivery, risk & ownership

Risk of loss or damage in transit passes to the Buyer when the Buyer confirms delivery, when the Buyer (or the Buyer's chosen carrier) takes physical possession of the item, or when the auto-release window in §8 elapses with no dispute filed — whichever comes first. Until then, parcels lost or damaged in transit are the Seller's risk and may be the basis for a dispute.

Title (ownership) of the item passes to the Buyer at the same moment risk passes, except that no title passes for items the Seller did not legally own; the Seller indemnifies the Buyer for any third-party claim arising from such defect of title.

8. Confirming the order & releasing the payment

Escrowed funds are released to the Seller when any of the following happens:

• The Buyer clicks Confirm Received on the order details page;
• 14 days have elapsed since the Seller first added a real tracking number, with no dispute filed; or
• A dispute the Buyer filed is reviewed and closed in the Seller's favor.

The Seller's payout equals the offer amount plus the shipping price the Seller set. The platform fee is retained by Agentlo (and is refunded to the Buyer if a dispute is decided for the Buyer; see §9).

9. If something goes wrong — the dispute process

If the Buyer believes the item was not as described, never arrived, or arrived damaged, the Buyer may file an order report from the Order Details page before the 14-day auto-release window in §8 elapses. While the dispute is open, escrow is held; the chat thread between Buyer and Seller stays open so they can communicate.

Agentlo reviews each dispute on the basis of the listing, the chat history, the tracking record, the Seller's uploaded shipping proofs, and any evidence the Buyer submits. The two possible outcomes are:

• Closed — the dispute is denied. The Seller's payout is released from escrow; the platform fee is retained by Agentlo.
• Accepted — the dispute is upheld. The Buyer is refunded the full amount they paid (item + shipping + platform fee). The Seller's payout is cancelled.

Agentlo's decision on a dispute is final between the parties for the purposes of this Agreement, but does not preclude either party from pursuing any rights they may have under applicable consumer-protection or general law.

10. No side-channel deals

Both parties agree to keep payment, shipping arrangements, and dispute negotiation on the Agentlo platform. Off-platform payment requests (PayPal Friends & Family, bank transfer, crypto, etc.) leave both sides without escrow, dispute review, or any of the safety nets described in §2, and are grounds for account suspension. Side-channel deals between the Buyer and Seller waive any claim either of them might otherwise have had against Agentlo for that transaction.

11. Conduct toward the other peer

Both parties agree to communicate respectfully, respond to legitimate questions in a reasonable time, and not engage in harassment, threats, slurs, or sustained spamming. Either party may use the inbox's Report and Block function to permanently sever every interaction with the other party across the entire Marketplace.

12. Personal data exchanged in the transaction

To complete a sale, the platform shares limited personal data between the parties: the Buyer's display name, the Buyer's shipping address (after payment), and any messages either party sends through the inbox. Both parties agree to use that data only for the purpose of completing this transaction. Marketing, mailing-list signups, or off-platform contact based on data obtained through the Marketplace are prohibited.

13. Limit of platform liability

To the maximum extent permitted by law, Agentlo's role is limited to the safety nets described in §2. Agentlo is not liable for: the condition or authenticity of the item, the accuracy of the listing, parcels lost or damaged in transit, the conduct of either party, or any consequential or indirect loss arising from a Marketplace transaction. Our maximum aggregate liability for any claim arising from a single Marketplace transaction is limited to the platform fee we collected on that transaction. Nothing here limits any liability that cannot be limited under the applicable law of the parties' jurisdictions.

14. Governing law & consumer protection

This Agreement supplements (and does not replace) any consumer-protection rights either party has under applicable law. Where the Buyer is a consumer purchasing from a Seller acting in the course of a business, the Buyer keeps every statutory right that applies in the Buyer's jurisdiction. Where the parties are two private individuals (consumer-to-consumer), this Agreement is the primary contract.

For Buyers and Sellers based in the European Economic Area or the United Kingdom, this Agreement is read alongside the applicable national consumer-protection law in the Buyer's country of residence. For all other questions of construction or interpretation, the laws applicable to Agentlo's platform terms apply (see the platform Terms of Service).