PRIVACY POLICY

Last Updated: January 2, 2025

INTRODUCTION

Welcome to Agentlo.co (“Platform”, “we”, “us”, or “our”). This Privacy Policy explains how Happyship Fulfillment International Limited (CR No.: 3313693), operating as Agentlo.co, collects, uses, discloses, and protects your personal information when you use our platform.

We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use the Platform.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Platform:

1.1 INFORMATION YOU PROVIDE DIRECTLY

We collect information that you voluntarily provide to us, including:

a. Account Information:

Name
Email address
Password (encrypted)
Phone number
Shipping address(es)
Billing address

b. Order Information:

Product links and descriptions
Product variations (size, color, etc.)
Order notes and special instructions
Communication with agents through the Platform

c. Payment Information:

Payment card information is collected and processed by our third-party payment processors
We do NOT store complete payment card numbers on our servers
We may store the last 4 digits of your card for reference purposes

d. Communication Data:

Emails, messages, and other communications you send to us
Customer support inquiries and correspondence
Feedback, reviews, and ratings

e. Profile Information:

Profile photo (optional)
Preferences and settings
Language and currency preferences

1.2 INFORMATION COLLECTED AUTOMATICALLY

When you access and use the Platform, we automatically collect:

a. Device Information:

IP address
Browser type and version
Device type and model
Operating system
Unique device identifiers

b. Usage Information:

Pages visited
Features used
Time and date of visits
Referring website addresses
Search queries within the Platform
Agent selections and interactions

c. Location Information:

General geographic location based on IP address
Precise location if you grant permission through your device

d. Cookies and Tracking Technologies:

We use cookies, web beacons, and similar technologies (see Section 7)

1.3 INFORMATION FROM THIRD PARTIES

We may receive information about you from:

a. Payment Processors:

Transaction confirmation
Payment status
Fraud prevention data

b. Analytics Providers:

Usage statistics
Performance metrics

c. Social Media Platforms:

If you choose to connect your social media accounts

d. Agents:

Order status updates
QC photos and videos
Shipping information
Communication records

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 PLATFORM OPERATION AND SERVICE DELIVERY

Create and manage your account
Process and fulfill your orders
Facilitate communication between you and agents
Display QC photos and videos
Track order status and shipping
Process payments and refunds
Verify your identity and prevent fraud

2.2 PLATFORM IMPROVEMENT AND PERSONALIZATION

Improve and optimize Platform functionality
Personalize your user experience
Analyze usage patterns and trends
Develop new features and services
Conduct research and analytics

2.3 COMMUNICATION

Send order confirmations and updates
Provide customer support
Send important Platform announcements
Send marketing communications (with your consent)
Respond to your inquiries and requests
Notify you about changes to our Terms or Privacy Policy

2.4 SAFETY AND SECURITY

Detect, prevent, and address fraud and security issues
Protect against harmful or illegal activity
Enforce our Terms of Service
Comply with legal obligations
Protect the rights and safety of users, agents, and third parties

2.5 LEGAL COMPLIANCE

Comply with applicable laws and regulations
Respond to legal requests and court orders
Establish, exercise, or defend legal claims

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 WITH AGENTS

We share necessary information with the fulfillment agent(s) you select:

Your name and contact information
Shipping address
Order details and product links
Special instructions
Communication through the Platform

Agents are independent contractors and have their own privacy practices. We encourage you to review agent privacy policies when selecting an agent.

3.2 WITH SERVICE PROVIDERS

We share information with trusted third-party service providers who assist us in operating the Platform:

Payment processors (for transaction processing)
Hosting providers (for data storage and Platform infrastructure)
Analytics providers (for usage analysis)
Email service providers (for communications)
Customer support tools (for support services)
Security services (for fraud prevention)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 FOR LEGAL REASONS

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Service or other agreements
Protect and defend our rights or property
Prevent fraud or illegal activity
Protect the safety of users, agents, or the public

3.4 BUSINESS TRANSFERS

If Agentlo is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 WITH YOUR CONSENT

We may share your information for other purposes with your explicit consent.

3.6 AGGREGATED OR DE-IDENTIFIED DATA

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for any purpose including research, marketing, and analytics.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.1 RETENTION PERIODS

Account Information: Retained while your account is active and for a reasonable period after account closure
Order Information: Retained for at least 7 years for accounting, tax, and legal compliance purposes
Communication Records: Retained for 3 years
Payment Information: Retained as required by payment processors and applicable law
Analytics Data: Retained for 2 years
Marketing Communications: Retained until you unsubscribe

4.2 DELETION REQUESTS

You may request deletion of your personal information (see Section 8 – Your Rights), subject to:

Legal obligations to retain certain information
Legitimate business needs (e.g., pending orders, disputes)
Technical limitations

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 SECURITY MEASURES

Encryption of data in transit using SSL/TLS
Encryption of sensitive data at rest
Secure authentication and access controls
Regular security assessments and audits
Employee training on data protection
Incident response procedures

5.2 PAYMENT SECURITY

Payment card information is processed by PCI DSS-compliant payment processors. We do not store complete payment card numbers on our servers.

5.3 LIMITATIONS

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5.4 YOUR RESPONSIBILITY

You are responsible for:

Maintaining the confidentiality of your password
Restricting access to your account
Notifying us immediately of any unauthorized access

6. INTERNATIONAL DATA TRANSFERS

Agentlo is based in Hong Kong. If you access the Platform from outside Hong Kong, your information may be transferred to, stored, and processed in Hong Kong or other countries where our service providers operate.

These countries may have different data protection laws than your country of residence. By using the Platform, you consent to the transfer of your information to Hong Kong and other countries.

We take appropriate measures to ensure that your personal information receives adequate protection wherever it is transferred, including:

Contractual protections with service providers
Adherence to recognized international frameworks
Compliance with applicable data protection laws

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and store information about your use of the Platform.

7.1 WHAT ARE COOKIES?

Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

7.2 TYPES OF COOKIES WE USE

a. Essential Cookies:

Required for Platform functionality
Enable account login and security
Cannot be disabled

b. Performance Cookies:

Collect anonymous usage statistics
Help us improve Platform performance
Track errors and issues

c. Functional Cookies:

Remember your preferences (language, currency)
Enhance user experience
Provide personalized features

d. Analytics Cookies:

Understand how users interact with the Platform
Analyze traffic and usage patterns
Measure effectiveness of features

e. Marketing Cookies:

Track your browsing across websites
Deliver relevant advertisements
Measure ad campaign effectiveness

7.3 MANAGING COOKIES

Most browsers allow you to control cookies through their settings. You can:

Block all cookies
Accept only certain cookies
Delete existing cookies
Receive notifications when cookies are set

Note: Disabling certain cookies may limit Platform functionality.

7.4 OTHER TRACKING TECHNOLOGIES

We may also use:

Web beacons (pixel tags)
Local storage
Session storage
Analytics tools (Google Analytics, etc.)

8. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information:

8.1 ACCESS AND PORTABILITY

You have the right to:

Access the personal information we hold about you
Request a copy of your information in a portable format
Receive information about how we process your data

8.2 CORRECTION

You have the right to:

Correct inaccurate personal information
Update incomplete information
Modify your account details

8.3 DELETION

You have the right to request deletion of your personal information, subject to:

Legal retention requirements
Pending transactions or disputes
Legitimate business interests

8.4 RESTRICTION AND OBJECTION

You have the right to:

Restrict processing of your information in certain circumstances
Object to processing based on legitimate interests
Opt out of direct marketing

8.5 WITHDRAW CONSENT

Where processing is based on consent, you have the right to withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

8.6 DATA PROTECTION COMPLAINTS

You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

8.7 HOW TO EXERCISE YOUR RIGHTS

To exercise any of these rights, please contact us at:
Email: privacy@agentlo.co
Subject: Privacy Rights Request

We will respond to your request within 30 days.

9. CHILDREN’S PRIVACY

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10. MARKETING COMMUNICATIONS

10.1 OPT-IN

We will only send you marketing communications if:

You have provided consent, or
We have a legitimate interest and you have not opted out

10.2 CONTENT

Marketing communications may include:

Platform updates and new features
Special offers and promotions
Agent recommendations
Tips and best practices
Surveys and feedback requests

10.3 OPT-OUT

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in emails
Adjusting preferences in your account settings
Contacting us at support@agentlo.co

Note: You cannot opt out of essential service communications (order confirmations, security alerts, etc.).

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites, services, or applications, including:

Marketplace websites (Taobao, Weidian, 1688)
Payment processors
Social media platforms
Agent websites

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features.

12.1 NOTIFICATION OF CHANGES

We will notify you of material changes by:

Posting the updated Privacy Policy on the Platform
Updating the “Last Updated” date
Sending an email notification (for significant changes)
Displaying a prominent notice on the Platform

12.2 YOUR CONTINUED USE

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

12.3 REVIEW

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

13.1 RIGHT TO KNOW

You have the right to request:

Categories of personal information collected
Categories of sources
Business purposes for collection
Categories of third parties with whom we share information
Specific pieces of personal information collected

13.2 RIGHT TO DELETE

You have the right to request deletion of your personal information, subject to certain exceptions.

13.3 RIGHT TO OPT-OUT

You have the right to opt out of the “sale” of personal information. Note: We do not sell personal information.

13.4 NON-DISCRIMINATION

We will not discriminate against you for exercising your CCPA rights.

13.5 AUTHORIZED AGENT

You may designate an authorized agent to make requests on your behalf.

To exercise your California privacy rights, contact us at privacy@agentlo.co with “California Privacy Request” in the subject line.

14. EUROPEAN UNION (GDPR) RIGHTS

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

14.1 LAWFUL BASIS FOR PROCESSING

We process your personal information based on:

Contractual necessity (to provide Platform services)
Legitimate interests (Platform operation and improvement)
Consent (marketing communications, cookies)
Legal obligations (compliance with laws)

14.2 YOUR GDPR RIGHTS

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object
Rights related to automated decision-making

14.3 DATA PROTECTION OFFICER

For GDPR-related inquiries, contact our Data Protection Officer at:
Email: dpo@agentlo.co

14.4 SUPERVISORY AUTHORITY

You have the right to lodge a complaint with your local data protection supervisory authority.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Happyship Fulfillment International Limited
Operating as: Agentlo.co

Address: 17/F, Yam Tze Commercial Building
23 Thomson Road, Wan Chai
Hong Kong

Company Registration Number: 3313693

Email: privacy@agentlo.co
Support: support@agentlo.co
Website: www.agentlo.co

16. DEFINITIONS

For clarity, the following terms are defined as:

“Personal Information”: Information that identifies, relates to, describes, or could reasonably be linked with a particular individual.

“Platform”: The Agentlo.co website, mobile applications, and related services.

“Agent”: Independent third-party fulfillment service providers operating on the Platform.

“Processing”: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.

“Third Party”: Any individual or entity other than you, Agentlo, or our service providers.

ACKNOWLEDGMENT

BY USING THE AGENTLO PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THE PLATFORM.

Agentlo.co is a trademark of Happyship Fulfillment International Limited