Agentlo is a digital platform that connects you with independent fulfillment agents who help you purchase products from Chinese marketplaces like Taobao, Weidian, and 1688. We provide the technology infrastructure - agents handle the actual purchasing, warehousing, and shipping.

Simple process:

• Browse and select a fulfillment agent
• Submit product links from Chinese marketplaces
• Agent purchases and receives products
• Review QC photos/videos within 3 days
• Accept items and agent ships internationally
• Track delivery to your doorstep

Creating an account is free and easy. Click "Sign Up" on the homepage, provide your email address and create a password. You'll receive a verification email to activate your account. Once verified, you can start browsing agents and placing orders.

Our agents can purchase from all major Chinese marketplaces including Taobao, Weidian, 1688, Tmall, and others. Simply paste the product link when placing your order. If you're unsure whether a specific marketplace is supported, check with your selected agent.

Add products to your cart by pasting marketplace links. Select your preferred fulfillment agent during checkout. Review the total cost including agent fees and estimated shipping. Complete payment and your agent will begin purchasing your items.

Compare agents based on their service fees, shipping rates, processing times, customer ratings, and service offerings. Each agent displays their fee structure clearly. Consider factors like QC quality, communication, and shipping speed when making your selection.

Yes! When adding products, you can specify variations like size, color, and other options. Include detailed notes with your order to ensure your agent purchases exactly what you want. Clear communication prevents mistakes.

Minimum order requirements vary by agent. Some agents may have minimum order values to make the service worthwhile. Check your selected agent's policies for specific requirements. Larger orders typically offer better value per item.

Each item on your order moves through a clear sequence. You'll see the current stage on the order details page and as a system message in your agent chat:

• Paid — payment confirmed, awaiting your agent.
• Purchased — your agent has bought the item from the seller.
• Arrived — the item has reached the agent's warehouse.
• QC added — quality-control photos uploaded; you can review them.
• Shipped — your agent dispatched the item to you (tracking attached).
• Delivered — your order is complete.

Items in the same order can be at different stages — the order page shows each item separately.

You get a system message in your agent chat saying "Your agent has purchased this item from the seller…", plus an email notification. The item also flips to the Purchased status on the order details page. From there it's en-route to the agent's warehouse.

When your agent ships an item we drop a Track Order card into your agent chat with the carrier tracking number and a "Track on 17track ↗" button. You also get a shipped email. The item status changes to Shipped on the order page, and the same tracking number is available there.

Yes — message your agent directly in the order's chat. If the item hasn't been Purchased yet, the agent can usually adjust size/colour, swap an item, or cancel. Once the agent has bought from the seller, changes depend on the seller's policy and may incur extra fees. Speed matters — flag changes as early as possible.

Once your items reach the agent's warehouse and you've approved the QC photos, you can request shipping from the order details page. Pick which items to consolidate into the same parcel, choose the shipping method your agent offers, and pay any remaining shipping fees. Your agent then packs and dispatches the parcel and you receive a tracking number in chat.

If a QC photo reveals something wrong (defects, wrong colour, wrong size), open the order details page and use Request return on that line item. The item status moves to Return requested. Your agent contacts the Chinese seller on your behalf — return outcomes depend on the seller's own return policy, which varies by marketplace and product. If accepted, you'll be refunded the item cost (minus any non-refundable seller shipping). If denied, your agent will let you know in chat with the reason.

If you'd rather get the same product in a different size/colour instead of a refund, use Request exchange on the order details page. Status flips to Exchange requested and your agent negotiates with the seller. The exchanged item is shipped back to the agent's warehouse, you get new QC photos, and the parcel ships when you confirm. Exchange acceptance, fees, and timing are at the seller's discretion.

Open My Orders → tap an order → each line item shows its own status pill (Paid, Purchased, Arrived, QC added, Shipped, etc.). The order chat also mirrors every status change as a system message so you have a running timeline in one place.

Yes. Every order automatically opens a private chat thread between you and your agent. Open My Orders, tap an order, and use the Chat with agent button — or jump straight to the inbox from the Agent Inbox page. Your agent receives an email if you message them while they're away.

All chats live on the /agent-inbox page. Every order you've placed shows up as its own conversation — pinned to that order's items, status timeline, and tracking. You can search by order number, agent name, or recent message text.

Your agent's actions on your order are mirrored as system messages so you always know what's happening, including:

• Purchased — your agent has placed the order with the seller.
• Arrived — your items have reached the agent's warehouse.
• QC photos added — tap the thumbnails to view each QC photo full-size.
• Shipped — includes a "Track item" button that opens 17track in a new tab.

Tap the small product preview in any system message to open that item's product page.

Yes. Tap the paperclip icon in the chat composer to attach photos (up to 6 per message). The sticker icon next to it opens a sticker picker for quick reactions. Stickers and photos sit inline in the conversation just like normal messages.

Most agents reply within 24 hours during their working hours (typically 9am–6pm China time). Agents are notified by email when you message them outside of those hours, so urgent questions still get seen. If you don't hear back within 48 hours, use the Report this chat button in the chat header and Agentlo support will step in.

You can recall a message within a short window after sending — long-press your own bubble and tap Delete. After the recall window expires, the message is locked in for both sides as part of the order's chat history.

We accept major credit cards, debit cards, and various online payment methods through our secure payment processor. All payments are processed securely and your payment information is never stored on our servers.

Your total includes:

• Product cost - The price on the marketplace
• Agent service fee - Set by your chosen agent (flat fee or percentage)
• Processing fee - 7.5% on product subtotal
• Shipping fees - Calculated at checkout based on weight and destination

All fees are shown clearly before you complete payment.

Product prices are originally in Chinese Yuan (CNY). You can select your preferred display currency (EUR, USD, GBP, SEK, CNY) and prices will be automatically converted. The base currency for transactions is EUR, with real-time exchange rates applied.

Refunds depend on your agent's policies and the marketplace seller's return policy. You can reject items during the 3-day QC period before international shipping. Once items ship internationally, no refunds or returns are accepted. Platform fees are generally non-refundable.

Shipping fees are calculated during checkout and paid as part of your order total. Fees are based on the agent's flat fee per item plus a percentage of your subtotal. Each agent displays their shipping fee structure clearly before you complete payment.

Typical timeline:

• Purchasing - 2-7 days for agent to receive items
• QC Period - 3 days for your review
• International shipping - 7-30 days depending on method chosen

Total time varies by product availability, agent processing speed, and shipping method.

Yes! You can track your order status through your account dashboard. Once your agent ships internationally, you'll receive a tracking number to monitor your package's journey to your doorstep. Updates include purchasing, QC, shipped, and delivered statuses.

You are responsible for any customs duties, taxes, or import fees required by your country. These vary by destination and product type. Agentlo and agents are not responsible for customs charges. Check your local customs regulations before ordering.

Contact your agent immediately if your package appears lost. Your agent will work with the shipping carrier to investigate. Agentlo is not responsible for lost or stolen packages, but agents may offer insurance options for additional protection.

Once your agent receives products, you have 3 calendar days to review QC photos/videos and decide to accept or reject items. During this period, you can request additional photos or reject defective items. After 3 days, items are automatically accepted.

Yes! During the 3-day QC period, you can reject items for legitimate reasons (defects, wrong item, significant description mismatch). Document your reasons through the platform. Your agent will handle returns to the seller according to their policies. Refund eligibility depends on the marketplace seller's return policy.

NO. Once items have shipped internationally (after you accept them during QC), absolutely no returns, refunds, or exchanges are accepted for any reason. This includes defects, size issues, change of mind, or dissatisfaction. This policy is firm and without exception. Review QC materials carefully!

Agents provide photos and/or videos showing your products from multiple angles, highlighting details, labels, and any potential issues. QC quality varies by agent - check their service policies. You can request additional photos during the 3-day QC period if needed.

A collection is a public product list that you put together by hearting items across Agentlo. Anything you save with the heart icon lands in your personal collection on your profile, where anyone can browse it. Other users can follow your collection, get notified of new adds, and copy items into their own carts.

There's no separate "create" step — your collection builds itself the moment you start saving products. On any product card or product page, tap the heart icon. Saved items live on your profile page (open the navigation → My Collection) and appear publicly to anyone who visits your profile.

Yes — by default every collection is public. Anyone with a link to your profile can see the items you've saved. Don't save anything you'd be uncomfortable having visible to other Agentlo users. We don't currently support private or hidden collections.

Open your collection (or the product card / product page), tap the filled heart on the item, and it'll be removed from your collection immediately. The change syncs across all your devices.

Yes. Open someone's profile (tap their handle anywhere on the site) and use the Follow button. Followed users surface on your home feed and in the Top Collections slider. Your follower / following counts are visible on your own profile.

The Top Collections slider on the home page surfaces user-built collections ordered by follower count and recent activity. It's an automatic, algorithmic feed — not editorially curated. Building a great public collection and gaining followers is the way to get featured there.

Top Collections are user-curated. The collections listed here are public product lists put together by individual Agentlo users — not by Agentlo itself.

Agentlo operates as an intermediary platform connecting users with independent third-party fulfillment agents. We do not manufacture, sell, warehouse, endorse, or warrant any of the items in these collections, nor do we vet or verify the curators.

Agentlo disclaims all liability for product quality, description accuracy, intellectual property matters, or curator conduct. Inclusion of an item in a user collection is not a recommendation or endorsement by Agentlo.

Users are solely responsible for any orders they place and agree to indemnify Agentlo against any related claims or disputes.

If you spot a collection that contains prohibited items, IP-infringing listings, or otherwise violates our terms, email contact@agentlo.co with a link to the collection or item and a short description of the issue. Our team will review and act on it. Persistent abuse can result in the curator's account being banned.

Neither. Agentlo is an intermediary platform that connects you with independent fulfillment agents in China who buy products on your behalf from external marketplaces (Taobao, Weidian, 1688, etc.). We do not sell, manufacture, or stock any products. We're a technology and communication layer between you and your chosen agent.

No. Agentlo does not operate any warehouses. Your items are received and stored at your chosen agent's warehouse. Each agent runs its own facilities, packing operation, and shipping routes. Agentlo's role is to coordinate the conversation, payment, and tracking — not to hold inventory.

No. Products surfaced through Agentlo come from independent third-party sellers on external Chinese marketplaces. We do not endorse, certify, or guarantee the quality, authenticity, branding, or origin of any product. Buyers are responsible for evaluating product listings, QC photos, and seller reputation before deciding to ship.

No. Agentlo does not manufacture, brand, or distribute any goods. Every item you see is sold by an independent seller on Taobao, Weidian, 1688, or a similar marketplace. We are not the producer, importer, or legal seller of record for any item.

Product quality and listing accuracy are the seller's responsibility. Purchase, QC, warehousing, and outbound shipping are the agent's responsibility. Agentlo's role is to help you raise the issue with the right party — typically by opening a Request return or Request exchange from the order page, and by escalating in chat if needed. We do not directly issue refunds for items we didn't sell.

No. Agents listed on Agentlo are independent businesses that we connect you with. Each agent sets their own service fees, shipping rates, processing times, and policies. Agentlo provides the booking, chat, and order-tracking tools that make working with them simpler, but the actual purchase and shipping is a contract between you and your selected agent.

The buyer is responsible for any customs duties, VAT, or import taxes levied by the destination country. Your agent can advise on declaration values and shipping methods, but Agentlo cannot guarantee a parcel will avoid customs charges. Local import rules vary widely and frequently change.

Go to Account Settings and click "Change Password". Enter your current password and choose a new one. If you've forgotten your password, click "Forgot Password" on the login page to receive a reset link via email.

For platform technical issues, email contact@agentlo.co. For order-specific questions (product status, QC, shipping), contact your assigned agent directly through the platform messaging system. Response times vary by agent.

Yes. Contact contact@agentlo.co to request account deletion. You must complete or cancel all pending orders before deletion. Once deleted, your account data will be permanently removed according to our Privacy Policy.

Yes. Agentlo is operated by Happyship Fulfillment International Limited (CR No.: 3313693), a registered company in Hong Kong. We use secure payment processing and never store your payment card information. All transactions are protected by industry-standard encryption.

Open the Sell page from the home navigation and submit a Seller Application. We review every applicant manually — most decisions land within 1–2 business days. Once you're approved you'll have the Reseller role on your account and the full Sell form unlocks. You can re-submit if your first application isn't accepted.

Every new listing starts in Pending review. Our team checks photos, descriptions, pricing, and category fit before it goes live. Approved listings flip to Active and become visible to buyers; you'll get an email confirmation. We may decline or pause listings that violate the Marketplace Terms.

Zero tolerance for counterfeits, replicas, "1:1", and IP-infringing items. The first violation removes the listing; a second is grounds for permanent ban. Also prohibited: weapons, drugs, prescription meds, alcohol/tobacco where restricted, hazardous materials, stolen goods, adult content, live animals. Full list in the Marketplace Terms §2.3.

Yes — open the listing from My Listings and tap Manage Listing. You can update title, description, price, photos, and shipping. Editing pauses the listing briefly while changes go through review again. Once a buyer's offer is accepted on a listing, it's locked from price/photo edits until that transaction resolves.

From My Listings you can Pause (hides from buyers, no offers come in) or Delete a listing at any time, as long as no offer has been accepted on it. You can unpause whenever you're ready. A listing with an active accepted offer must complete or expire before it can be removed.

On any listing tap Place Offer, enter your amount (in your selected currency — we convert to EUR for processing), and add an optional message. The seller can Accept, Decline, or ignore. Once accepted you have 8 hours to complete payment at checkout, otherwise the offer expires and the listing returns to active.

Buy Now purchases at the listed price immediately — your offer auto-accepts and you go straight to checkout. Place Offer lets you propose a different price; the seller can accept, counter, or decline. Both are paid through escrow and protected the same way.

Yes — open the chat from your Inbox and tap Recall offer. You can recall a pending or even an accepted offer at any point before payment is completed. Once you've paid, the order can only be reversed via the dispute process.

Your payment is held by Agentlo escrow. The seller is paid only when (a) you tap Confirm Received on the order, (b) 14 days pass since the seller added a tracking number with no dispute, or (c) a dispute is closed in their favor. If a dispute is upheld for you, the full amount (item + shipping + fee) is refunded.

Currently 5% of the offer amount, charged to the buyer at checkout — it's added on top of the offer + shipping price. Sellers receive the offer amount plus their shipping price; the fee never comes out of the seller's payout. The current rate is shown at checkout and is the rate that applies to your order.

Boost is a one-time €5 / 7-day promotion. Boosted listings appear in the Trending Now section and get featured placement in marketplace surfaces. It's a placement signal — not a guaranteed sale. Boost fees are non-refundable once the listing is published.

Offer amount + shipping price. If the listing was boosted, the €5 boost was paid up-front when activated and isn't deducted again. Payouts arrive in the Resell Wallet (visible from the profile menu).

Sellers are expected to ship within 5 business days of payment. Most ship faster. Marketplace orders typically arrive in 1–5 days across Europe because items ship from within the EU/UK rather than from China.

Once tracking is saved, it's locked for sellers. The buyer is notified, the order is marked Shipped, and the 14-day auto-payout timer starts ticking. If you genuinely typed the wrong number, contact contact@agentlo.co and we can correct it. Submitting a fake or recycled tracking number is a serious violation and grounds for ban.

From the Manage Listing page, sellers can upload up to 4 packing photos/videos, 4 shipping photos/videos, and 2 receipt photos. Proofs aren't required for payout, but they significantly improve the seller's position if a buyer later disputes the order.

Until you confirm receipt or the 14-day auto-release runs, the seller is on the hook for delivery. Open the order details, file a Report Order, and our team will review the tracking record + the seller's shipping proofs and decide. If the dispute is upheld, you get a full refund (item + shipping + platform fee).

Open the order from My Orders and tap Report Order. Describe the issue and add photos or video. Escrow is held while we review — the chat with the seller stays open so you can keep talking. Outcomes are Closed (denied; payout to seller) or Accepted (full refund to you, payout cancelled). Our decision is final between buyer and seller.

It's a permanent severance. From inside any chat, Report and Block ends every interaction between you and that user across the entire Marketplace — you can no longer message, place offers on, or buy/sell from each other on any present or future listing. Use it for harassment, scams, or anyone you simply don't want to deal with again.

No. Off-platform payments (PayPal F&F, Revolut, bank transfer, crypto) leave you with zero protection — no escrow, no dispute review, no refund path. Report the seller through the inbox Report and Block button. Soliciting off-platform payment is a serious violation on our end and grounds for permanent ban.

Marketplace earnings land in the Resell Wallet (separate from the Agent Wallet). Each released payout is offer + shipping. You can see balance, lifetime earned, escrow held, and per-transaction history at /resell-wallet or via the profile menu.

Whichever happens first: (a) the buyer taps Confirm Received, (b) 14 days elapse since you added a tracking number with no dispute filed, or (c) a dispute is closed in your favor. If a dispute is upheld for the buyer, the payout is cancelled and the buyer is fully refunded.

Yes — you're solely responsible for declaring and paying any income, VAT, sales, or other taxes that apply to your earnings. Agentlo does not withhold tax. Under EU DAC7 we may be required to share aggregate seller data with tax authorities; we'll notify you if that happens.