Agentlo is a digital platform that connects you with independent fulfillment agents who help you purchase products from Chinese marketplaces like Taobao, Weidian, and 1688. We provide the technology infrastructure - agents handle the actual purchasing, warehousing, and shipping.

Simple process:

• Browse and select a fulfillment agent
• Submit product links from Chinese marketplaces
• Agent purchases and receives products
• Review QC photos/videos within 3 days
• Accept items and agent ships internationally
• Track delivery to your doorstep

Creating an account is free and easy. Click "Sign Up" on the homepage, provide your email address and create a password. You'll receive a verification email to activate your account. Once verified, you can start browsing agents and placing orders.

Our agents can purchase from all major Chinese marketplaces including Taobao, Weidian, 1688, Tmall, and others. Simply paste the product link when placing your order. If you're unsure whether a specific marketplace is supported, check with your selected agent.

Add products to your cart by pasting marketplace links. Select your preferred fulfillment agent during checkout. Review the total cost including agent fees and estimated shipping. Complete payment and your agent will begin purchasing your items.

Compare agents based on their service fees, shipping rates, processing times, customer ratings, and service offerings. Each agent displays their fee structure clearly. Consider factors like QC quality, communication, and shipping speed when making your selection.

Yes! When adding products, you can specify variations like size, color, and other options. Include detailed notes with your order to ensure your agent purchases exactly what you want. Clear communication prevents mistakes.

Minimum order requirements vary by agent. Some agents may have minimum order values to make the service worthwhile. Check your selected agent's policies for specific requirements. Larger orders typically offer better value per item.

We accept major credit cards, debit cards, and various online payment methods through our secure payment processor. All payments are processed securely and your payment information is never stored on our servers.

Your total includes:

• Product cost - The price on the marketplace
• Agent service fee - Set by your chosen agent (flat fee or percentage)
• Processing fee - 7.5% on product subtotal
• Shipping fees - Calculated at checkout based on weight and destination

All fees are shown clearly before you complete payment.

Product prices are originally in Chinese Yuan (CNY). You can select your preferred display currency (EUR, USD, GBP, SEK, CNY) and prices will be automatically converted. The base currency for transactions is EUR, with real-time exchange rates applied.

Refunds depend on your agent's policies and the marketplace seller's return policy. You can reject items during the 3-day QC period before international shipping. Once items ship internationally, no refunds or returns are accepted. Platform fees are generally non-refundable.

Shipping fees are calculated during checkout and paid as part of your order total. Fees are based on the agent's flat fee per item plus a percentage of your subtotal. Each agent displays their shipping fee structure clearly before you complete payment.

Typical timeline:

• Purchasing - 2-7 days for agent to receive items
• QC Period - 3 days for your review
• International shipping - 7-30 days depending on method chosen

Total time varies by product availability, agent processing speed, and shipping method.

Yes! You can track your order status through your account dashboard. Once your agent ships internationally, you'll receive a tracking number to monitor your package's journey to your doorstep. Updates include purchasing, QC, shipped, and delivered statuses.

You are responsible for any customs duties, taxes, or import fees required by your country. These vary by destination and product type. Agentlo and agents are not responsible for customs charges. Check your local customs regulations before ordering.

Contact your agent immediately if your package appears lost. Your agent will work with the shipping carrier to investigate. Agentlo is not responsible for lost or stolen packages, but agents may offer insurance options for additional protection.

Once your agent receives products, you have 3 calendar days to review QC photos/videos and decide to accept or reject items. During this period, you can request additional photos or reject defective items. After 3 days, items are automatically accepted.

Yes! During the 3-day QC period, you can reject items for legitimate reasons (defects, wrong item, significant description mismatch). Document your reasons through the platform. Your agent will handle returns to the seller according to their policies. Refund eligibility depends on the marketplace seller's return policy.

NO. Once items have shipped internationally (after you accept them during QC), absolutely no returns, refunds, or exchanges are accepted for any reason. This includes defects, size issues, change of mind, or dissatisfaction. This policy is firm and without exception. Review QC materials carefully!

Agents provide photos and/or videos showing your products from multiple angles, highlighting details, labels, and any potential issues. QC quality varies by agent - check their service policies. You can request additional photos during the 3-day QC period if needed.

Go to Account Settings and click "Change Password". Enter your current password and choose a new one. If you've forgotten your password, click "Forgot Password" on the login page to receive a reset link via email.

For platform technical issues, email support@agentlo.co. For order-specific questions (product status, QC, shipping), contact your assigned agent directly through the platform messaging system. Response times vary by agent.

Yes. Contact support@agentlo.co to request account deletion. You must complete or cancel all pending orders before deletion. Once deleted, your account data will be permanently removed according to our Privacy Policy.

Yes. Agentlo is operated by Happyship Fulfillment International Limited (CR No.: 3313693), a registered company in Hong Kong. We use secure payment processing and never store your payment card information. All transactions are protected by industry-standard encryption.